Typical timeline
Requested — you've confirmed the withdrawal; it's in our queue.
Processing — approved on our side and handed to the payment provider. It's normal for a withdrawal to sit here for up to 2 hours.
Completed — the payment has been sent from us. From this point the money is with your bank/UPI to credit — usually quickly, but it can take up to 48 hours.
Most withdrawals go from Requested to Completed within minutes. A withdrawal that stays pending for up to 2 hours is still perfectly normal — no need to worry.
Completed but the money isn't in your account yet?
Once a withdrawal shows Completed, the funds have left Luky Cricket and it's down to your bank to post them. That final step is the bank's, not ours — it's usually fast, but it can take up to 48 hours to appear in your account.
If it's been more than 3 days since your withdrawal was marked Completed and you still haven't received the money, contact support with your reference (UTR). We can confirm directly with UPI whether the transaction went through and help you take it up with your bank.
Track it yourself
Go to Wallet → Transaction History. Every withdrawal shows its current status and a reference number once paid. If your bank app hasn't shown the credit yet, that reference (UTR) lets your bank trace it.
What you see in your wallet
Open your wallet to see your balance broken down:
Total balance — all the funds in your account, bonus and real money combined.
Real balance — your real money, not counting bonus funds.
Bonus balance — the bonus part of your balance. It's subject to wagering and can't be withdrawn until those requirements are met.
Wager — your progress toward a bonus's wagering requirement (how much of the required amount you've wagered, and how much is left).
Available for withdraw — the part of your balance you can withdraw right now: real money plus any bonus that has met its wagering.
Pending withdrawals — funds you've already requested to withdraw that haven't been processed yet. They're temporarily unavailable for play.
You can also check your pending balances any time from your profile.
When timelines stretch
Compliance checks — see Why Is My Withdrawal Delayed?
Bank downtime — UPI and IMPS occasionally have maintenance windows, usually late at night.
Details mismatch — if your bank details don't match, the payment can bounce. Fix the details and the withdrawal retries.