Occasionally a withdrawal is held for a compliance review. Here's what's happening behind the scenes — and why it's usually resolved quickly.
What is this check?
AML (Anti-Money-Laundering) checks confirm that money moving through the platform is legitimate. Every licensed betting operator runs them — they're part of what keeps the platform safe to hold your money in the first place.
Why was my withdrawal flagged?
Common triggers, none of which mean you did anything wrong:
A first withdrawal, or a much larger withdrawal than usual.
Depositing and then withdrawing with little or no betting in between — a classic laundering pattern, so it's flagged automatically for review.
Mismatched account names between your bank and your profile.
What should I do?
Check your notifications. If we need any information from you, it will say exactly what.
Send what's asked promptly — the review can't finish without it.
Wait for the review. Most complete within a few hours.
Contact support if it exceeds that — we'll tell you the exact status. We don't do runarounds.
Being flagged is not an accusation. The overwhelming majority of reviews end with the withdrawal approved and paid.
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