Casino games run in real time, so a lost connection mid-round can look alarming. Your money is safe — every round is logged on our side.
What to do
Close and reopen the game. Most games restore an unfinished round exactly where it left off.
Check your balance. If the round already settled, the result is reflected in your wallet.
Give it a moment and refresh. A result that was mid-settlement will catch up.
How interrupted rounds are handled
Completed rounds stand. If the round finished before the disconnection, the result is valid and settled.
Unfinished rounds resume or are voided. Depending on the game, an incomplete round either resumes when you return or is voided with your stake returned.
Live-dealer rounds. If a dealer or studio error affects a round, it may be voided in whole or part and stakes refunded.
Still looks wrong?
Message support with the game name and the rough time it happened. Every round is logged — video for live games, RNG records for slots and table games — so we can pull the exact round and correct anything that didn't settle properly.